FREQUENTLY ASKED QUESTIONS

CONTACT & LOCATIONS

How do I contact you?

1. Contact our sales team via mobile/SMS or Viber at +63915-391-9793
2. Email us at online@lazboyph.com
3. Chat with us via Facebook Messenger m.me/LaZboyphilippines
4. Visit or call any of our open showrooms (https://la-z-boyphilippines.com/pages/stores)

Where are you located?

La-Z-Boy is available in La-Z-Boy Galleries, BLIMS Fine Furniture and select dealers nationwide. You can find our shop information here

*Prices reflected in the website is for Metro Manila pricing only. Pricing may vary in different areas.

What is your exchange policy?

What is your exchange policy?
Items may be exchanged if found to have a factory defect within seven (7) days subject to the following guidelines:

1.) Original sales invoice must be presented as proof of purchase.
2.) Item must be exchanged within 7 days from date of purchase.
3.) Item must be in the same condition as when purchased, with its original packaging (e.g., in box, with complete accessories, operational, no cosmetic defect). Repair or replacement of damaged items due to factory defect will be offered until supplies last, otherwise store credit will be applied.

As per Republic Act No. 7394 (or The Consumer Act of the Philippines), change of mind does not entitle you to a refund or an exchange. Exchange policy will be in conformity with DTI policy and subject to applicable Dealer’s/Manufacturer’s Guarantee. Please note, for made-to-order items and “as-is” clearance items, an exchange or refund shall not be accepted.

Do you offer product warranty?

PRODUCT WARRANTY

Do you offer product warranty?
All products come with a standard manufacturer’s warranty against factory defects of sixty (60) days. Repair or replacement of damaged items due to factory defect will be offered until supplies last, otherwise store credit will be applied.

If a factory defect is discovered, kindly email us a copy of your sales invoice together with photos of the item for our review.
We reserve the right to inspect and verify the cause of damage to the items. If it is determined that the damage was caused by misuse or mishandling, appropriate repair and service fees may be charged. Likewise, if item was assembled or serviced by a person not authorized by La-Z-Boy, the product warranty is deemed void.

What else do I need to know about delivery?

a. BUILDINGS, OFFICES and CONDOMINIUM might not allow delivery during certain hours or days. Please let us know any restrictions when scheduling your delivery with us.
NOTE: Kindly let us know if the building does not have a service elevator. Our delivery crew has restrictions on manually carrying items up to higher floors.

b. RESIDENTIAL VILLAGES and SUBDIVISIONS entrance fees are to be shouldered by the customer. You may pay our delivery crew the said fee or pay directly to your village admin office and give us a copy of the receipt prior to the scheduled delivery date.

c. Any other delivery fees (that were not paid during checkout) that may be charged for the delivery to the customer’s address shall be paid by the customer upon delivery of items.

d. To avoid any delays, kindly secure any required permits before your scheduled delivery date.

Can you just leave my delivery at the door?

Customers are asked to receive the items personally or through their representative to check for any damages, defects or mistakes in product specification at the time of delivery.

Before receiving the items, kindly check the items thoroughly for any defects or mistakes from the product that was ordered. Once items are received by the customer or their representative, it is deemed as acceptance that the items delivered was the correct product and was free from any damage.

What happens if I was not there to receive my delivery?

If we have received prior confirmation of delivery date but no one is there to receive the order, we will reschedule the delivery accordingly. Please note that there will be an additional charge for this delivery re-schedule.

Can we reschedule our delivery?

Yes you may. For any rescheduling of deliveries, kindly inform us AT LEAST 24 HOURS prior to your scheduled delivery date via email at online@lazboyph.com or SMS at +63915-391-9793. Please include your customer name and order number in the notification.

Do you deliver nationwide?

Do you deliver nationwide?
Currently, the online portal can only process deliveries within Metro Manila or pick-up purchases from our Mandaluyong City warehouse.

For other delivery areas outside Metro Manila, you may contact us via email at online@lazboyph.com or SMS at +63915-391-9793 to inquire regarding delivery rates. Please send a screenshot of the item/s you would like delivered so we may better assist you.

You may also arrange for a 3rd party cargo company to deliver your item for you in which case, please make sure to CONTACT US to coordinate the pickup of your items from our central warehouse in Mandaluyong City.

*Please be advised that we will not be held liable for any damages to the items by a 3rd party logistics company during transport. We ensure that the items are in good condition and are packaged well before turning it over to the 3rd party cargo company.

Can I request a specific delivery time?

As of the moment, our standard delivery time is between 9am to 5pm. We unfortunately cannot guarantee exact delivery times due to unpredictable road and traffic conditions. However, our delivery team will inform you (through sms or phone call) if they are already on their way to deliver your item to give you ample time to prepare.

Please make sure that someone will be available to receive the items on the agreed upon delivery date.

Do you charge assembly fees?

We offer FREE assembly within Metro Manila. While assemblies outside Metro Manila will have a small fee (kindly inquire directly for fees based on your area).

How do I schedule my assembly?

During the scheduling of your delivery, our associate will likewise confirm your assembly schedule.

How do I schedule my delivery?

Once we have received your payment confirmation via email, one of our associates will contact you through the phone number that you have provided during checkout to schedule your delivery.

Deliveries within Metro Manila will typically take 5-12 business days from payment confirmation while those outside Metro Manila may take 10-15 business days.

*Online transactions are currently limited to deliveries to within Metro Manila or pickup in Mandaluyong Warehouse. For delivery rates outside of Metro Manila please inquire at online@lazboyph.com

PLEASE NOTE: To ensure the safety of our delivery team, we reserve the right to cancel or delay deliveries due to inclement weather conditions and other hazardous situations. If ever we cannot make the delivery on the scheduled date, we will inform you as soon as possible.

Are the prices on the website and in store the same?

The SRP pricing in the website is the same as the in-store Metro Manila prices. Prices may vary in areas outside.

Take note also that at times there might be special online only offers in the website and special offers that will be available only in the physical store.

Are the photos on the website exactly same as the actual item?

We aim to show high quality images and accurate dimensions on our website. However, due to several factors (such as monitor color settings, lighting when photo was taken, etc), images seen on our website might have slight color variation from actual while exact product dimensions may also vary slightly.

Do you offer bulk discounts?

We offer special discounts for bulk purchases; depending on the item being purchased. Contact us for more information.

How do I pay for my online order?

You may pay securely via Online Payments (Credit Card, Dragon Pay) or Bank Deposit payment when shopping our online site. Detailed information will be available at the checkout page for your convenience.